Description
Gong is hiring a Manager, Technical Support to lead and grow its Dublin-based support team. The role manages Technical Support Associates and Technical Support Engineers, handles high-priority customer escalations, supports external vendor operations, leads recruitment and onboarding, and drives performance against global KPIs and SLAs. It is a hybrid position requiring three days per week in the Dublin office and requires at least three years of experience managing a technical support, customer success, or similar customer-facing team in a fast-paced B2B SaaS environment.
