Description
The Manager, Technical Support will lead and develop a team of Technical Support Engineers for Litera’s product portfolio, own high-risk customer escalations, manage support operations and SLA performance, and drive quality, documentation, and continuous improvement. The role is based in Raleigh, North Carolina, requires on-site presence at least three days per week, and requires at least five years of technical or customer support experience, two years of people leadership experience, escalation ownership in SLA-driven environments, and familiarity with support tools such as Salesforce Service Cloud or Jira.
