Description
Skydio is hiring a B2B Customer Support Operational Leader to coach and develop remote customer support teams that resolve complex drone, software, cloud, and integration issues for customers. The role owns operational KPIs, customer satisfaction, representative engagement and growth, process improvement, training, quality management, and CRM efficiency, while collaborating with Solution Engineering, Deployment Engineering, Mission Success, and other support functions. The position is based on the East or West Coast, may cover weekends and holidays, and offers a base salary of $100,000 to $130,000 annually.
