Description
Swap is hiring a Technical Support Manager to provide senior, cross-product technical leadership across its Support organisation. The role owns technical readiness, escalations, prioritisation, incident management, operational consistency, and the scaling of Technical Support, particularly in the United States. It combines strategic oversight with hands-on execution and people leadership, requiring collaboration with Product, Engineering, and Support Operations, and includes AI-driven support workflows, automation, and global follow-the-sun coverage.
