Description
Salesforce is hiring a Technical Support Manager to lead a global team of Technical Support Engineers supporting Salesforce’s AI and Data360 solutions. The role manages customer satisfaction, service levels, resolution times, project deadlines, training, performance reviews, workflows, escalations, and cross-functional collaboration, while driving adoption of AI tools such as Salesforce Einstein, AI-assisted diagnostics, case classification, log analysis, and coding assistants. The position requires at least 9 years of professional experience, including 5 years in technical support and 2 years managing technical support professionals, and is office-flexible with three days per week in Bangalore or Hyderabad.
