Description
Veeam is hiring a Manager, Technical Support, VBR to lead Technical Support teams and Team Leaders, manage performance and capacity, drive customer satisfaction and operational efficiency, support Knowledge-Centered Service and AI-assisted support, and lead cross-functional initiatives. The role requires at least two years of Technical Support team management experience, three to five years of client or technical support experience, strong knowledge of cloud, virtualization, storage, and data-protection technologies, and a bachelor’s degree or equivalent education and experience. The position is based in San Jose, Costa Rica and is hybrid.
