Description
The Manager, Technology Workplace Services will lead and manage a team of approximately 10 Technologists, overseeing end-user support, incident and service request resolution, ITSM processes, hardware and asset management, service-level performance, regulatory and audit compliance, and operational risk. The role includes recruiting, coaching, mentoring, shift and workload management, process improvement, and support for technology initiatives across regional locations. It requires at least five years of technology or IT service delivery experience, two years of Service Desk and Deskside management experience, and strong knowledge of ITIL 4, Microsoft technologies, cloud, authentication, and ITSM. The position is hybrid, with in-office work at EQ Bank’s Toronto office.
