Summary from listing
The Manager Training will design, implement, and manage end-to-end training programs for outbound call centre teams, improving conversion rates, agent productivity, quality scores, and sales performance. Responsibilities include delivering outbound sales, lead conversion, upselling, and objection-handling training; developing modules, scripts, role plays, SOPs, and assessments; coaching agents and team leaders; analyzing call audits and performance data; coordinating with Operations, QA, and Sales leadership; conducting refresher training; and mentoring team leaders and assistant trainers. The role requires strong outbound call centre sales training expertise, communication and coaching skills, experience with call audits, quality frameworks, and CRM systems, and 9–12 years of experience, including at least 3–4 years in outbound sales training.
