Description
The Manager oversees a team responsible for processing incoming cash, meeting service-level and quality targets, coordinating with upstream and downstream teams, maintaining controls, and supporting client issue resolution. The role includes staffing decisions, performance monitoring, employee development, reporting, and special projects. It requires graduation, at least 10 years of experience in 401K retirement or banking and financial services, strong management and communication skills, knowledge of retirement products and record-keeping systems, and readiness to work night shifts from 9:00 PM to 6:00 AM IST.
