Description
Magna is hiring an immediate, open Manager to lead a team of IT professionals providing technical support to employees. The role manages Deskside Support technicians, resolves hardware, software, and connectivity issues, monitors SLAs and team performance, improves support processes, develops documentation and IT strategies, and serves as the site IT point of contact. Candidates need at least five years of experience in a similar role, strong technical knowledge of desktop hardware, operating systems, and software applications, proven customer service experience, and strong leadership skills; ITIL and IT service management knowledge is preferred. The position is regular and permanent, with a starting salary of $80,000 USD.
