Description
Arcadia is hiring one full-time Manager in Chennai to lead a high-volume Data Operations team and oversee complex utility-account research, data validation, billing-discrepancy resolution, reconciliation, escalations, and client and utility-provider coordination. The role manages people, processes, quality, SLAs, performance, risk mitigation, automation, and continuous improvement while reporting operational insights to senior stakeholders. It requires 12+ years of relevant experience, including 3+ years in people management, and offers a hybrid schedule with two overlapping shifts.
