Description
Humanoid is hiring a Mechatronics Remote Support Engineer to serve as the troubleshooting core of its Remote Services team. The role diagnoses humanoid-robot faults remotely using telemetry and Digital Shadow diagnostics, resolves issues where possible, and produces detailed physical-intervention recommendations for field or repair-centre teams. The engineer may occasionally travel as a flying doctor, prioritises cases against SLAs, communicates with customers and field teams, documents diagnoses, and escalates complex cases to Engineering. The role requires hands-on knowledge of robot hardware and software, strong remote-diagnosis skills, clear technical communication, and occasional travel.
