Description
The Medical Financial Counselor serves as a primary contact for patients and families, explaining insurance benefits, financial responsibilities, charges, and payment options. The role handles patient registration, insurance verification, EMR entry, payment collection, installment plans, account follow-up, financial assistance, and bad-debt reporting. It requires healthcare reimbursement knowledge, insurance-plan knowledge, EMR proficiency, strong customer service and communication skills, and 2–3 years of healthcare financial counseling or medical billing experience.
