Description
The Medical Phone Operator handles high-volume inbound calls and coordinates communication among patients, providers, and internal teams. Responsibilities include answering and routing calls, scheduling appointments, managing provider calendars, taking messages, maintaining schedules and contact directories, entering patient data, supporting medical records and prescriptions, following HIPAA and internal policies, and assisting with office communication. The role requires strong communication and customer service skills, professional phone etiquette, the ability to work under pressure, a high school diploma or equivalent, and bilingual English/Spanish ability; healthcare or call center experience and EMR familiarity are preferred.
