Description
The Medicare Retention Specialist supports Medicare Advantage member retention through inbound and outbound customer service, issue resolution, benefit education, proactive identification of at-risk members, documentation, and collaboration with internal departments. The role is entry-level, fully onsite, and scheduled Monday through Friday from 8:00 AM to 5:00 PM, with a full-time 40-hour schedule and possible weekend, holiday, and overtime work. Required qualifications include a high school diploma or equivalent, 1–2 years of customer service, call center, or healthcare experience, English/Spanish bilingual ability, and strong communication and computer skills; Medicare or health insurance experience is preferred.
