Description
OneAZ Credit Union is hiring an in-office Member Care Center Manager at its Phoenix corporate office. The role supports daily Member Care Center operations, including staff coaching, quality control, scheduling, training, performance monitoring, escalated-member issue resolution, and member service across telephone, email, chat, and virtual-service channels. The position also handles account research, transactions, loan payments, product information, and cross-selling. Candidates need a high school diploma or GED, at least three years of call-center or financial-institution experience, strong communication and problem-solving skills, and Microsoft Office proficiency; an associate's degree is preferred. The target hiring range is $24.00 to $30.00 per hour, with medical, dental, vision, paid time off, retirement, childcare, and other benefits.
