Description
The Member Engagement Specialist serves as the primary contact for developing and administering member surveys, service recovery, and onboarding programs across the Credit Union’s retail channels. Responsibilities include processing new account applications, conducting welcome and account activation calls, resolving member escalations, following up on member concerns, preparing survey reports, supporting member engagement initiatives, participating in focus groups and end-user testing, and contributing to social media content. The role is full-time and offers paid time off, tuition reimbursement, and a 401(k) with matching funds and CU contributions.
