Description
EōS Fitness is hiring a Member Experience Manager to lead member service and retention efforts at the gym. The role focuses on resolving member concerns and billing issues, responding to feedback and surveys, supporting online reputation management, and coaching the front desk team alongside department and operations managers to maintain a clean, safe, and high-quality facility. The position requires customer service leadership experience, strong communication and organization skills, familiarity with fitness management software and Microsoft Office, the ability to work in a gym setting and lift over 40 lbs, and certification/training requirements after hire. The role pays $16 to $18 per hour and includes benefits such as health, dental, and vision insurance, 401(k) matching, and paid leave depending on eligibility.
