Description
EōS Fitness is hiring a Member Experience Manager to lead member service and front-desk support at its gym locations. The role focuses on resolving member concerns and billing issues, improving retention and satisfaction, managing online reputation and survey feedback, and partnering with department managers to train and coach staff while maintaining cleanliness and safety standards. The position requires strong customer service, communication, and organizational skills, familiarity with fitness management software and Microsoft Office, a CPR certification within 30 days, and the ability to work in a gym environment and lift more than 40 lbs.
