Member Experience Manager at EōS Fitness

EōS Fitness is hiring a Member Experience Manager to deliver best-in-class customer service to gym members and guests, resolve concerns and billing issues, support member retention, manage online reputation, and partner with gym department managers to train and coach front desk staff while maintaining cleanliness and safety standards. The role is onsite in a gym environment, requires strong communication, problem-solving, organizational, and customer service skills, familiarity with fitness management software and Microsoft Office, and completion of CPR and company training within 30 days.