Description
EōS Fitness is hiring a Member Experience Manager to lead member service, retention, and front desk team support at its gym. The role focuses on resolving member concerns and billing issues, monitoring satisfaction and online reputation, partnering with department and operations managers to train and coach staff, and maintaining cleanliness and safety standards. The position requires strong customer service and communication skills, familiarity with fitness management software and Microsoft Office, and the ability to work in a gym environment, lift more than 40 lbs, pass a background check, and obtain CPR certification within 30 days.
