Description
EōS Fitness is hiring a Member Experience Manager to lead and support member service, retention, and front desk team development in a gym setting. The role focuses on handling member concerns, billing issues, surveys, and online reputation management while partnering with department managers to maintain cleanliness, safety, and a best-in-class member experience. The position requires customer service and front-line leadership experience, strong communication and organization skills, familiarity with fitness management software, social media, and Microsoft Office, and the ability to obtain CPR certification within 30 days. The job offers hourly pay, benefits including health, dental, and vision coverage, and is based in a club/gym environment.
