Description
Base is hiring a Member Experience Operations Analytics role to own SLA tracking, response-time performance, workforce forecasting, staffing models, operational reporting, analytics infrastructure, and support-platform tooling. The role analyzes contact drivers, escalations, and handle-time trends to drive efficiency improvements and partners with engineering on support platforms. It requires 4–8+ years of experience in data analytics, data science, workforce management, or operations for a frontline, queue-based team, along with SQL, BI, forecasting, and support-platform administration skills.
