Description
The Contact Center Supervisor manages the day-to-day production and operations of full- and part-time contact center staff, overseeing scheduling, performance, member service quality, referrals, cross-selling, and team development. The role also mentors and consults with other supervisors and the Quality and Productivity Specialist, leads team activities, and ensures compliance with applicable laws and regulations. It requires three to five years of similar or related experience, including preparatory experience, and a college degree.
