Description
Base is hiring a Member Experience Specialist to build retention systems, automations, and workflows while managing at-risk members, renewals, win-back campaigns, escalations, and onboarding-to-loyalty experiences. The role combines product and process thinking with direct member engagement, cross-functional collaboration with Finance, Legal, and Engineering, and the use of data to reduce churn at scale. It requires 2–8 years of experience in operations, product management, program management, customer success, retention, account management, or sales, along with strong communication, writing, problem-solving, and technology skills.
