Description
Base is hiring a Member Experience Specialist to own the post-sale member journey from onboarding through installation and ongoing engagement. The role combines copywriting, lifecycle communication, knowledge-base management, in-product content, CRM automation, and data-driven optimization to reduce support volume, improve member confidence, and increase app engagement. It requires 3–7+ years of experience in customer support, customer experience, content strategy, communication, customer education, or a similar function, along with strong writing, systems, organizational, and cross-functional skills.
