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Member Experience Supervisor at Serenity

Location
Provo, Utah
Type
Full-time
Posted

Description

Serenity is seeking a Member Experience Supervisor to oversee the daily operations of an inbound call team responsible for appointment scheduling and member support. The role involves leading by example, tracking performance metrics, identifying coaching opportunities, resolving escalated calls, and fostering a collaborative team environment. Candidates should have at least one year of supervisory experience in customer service or similar operations.

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