Description
The Member Experience Supervisor II leads and manages daily branch operations in a mid-sized branch, overseeing teller-line and platform activities, complex transactions, account structures, referrals, sales support, quality control, audits, and escalated member issues. The role supervises and coaches a frontline team of approximately five to eight employees, provides leadership coverage when the Member Experience Manager is unavailable, and requires at least four years of progressive branch-operations experience, including two years in a lead or supervisory capacity, plus an associate’s degree or equivalent work experience.
