Description
The Member Relationship Advisor reports to the Call Center Manager and provides exceptional service to existing and potential Citadel members. Responsibilities include handling member interactions, performing accurate confidential transactions, recommending products and digital banking services, troubleshooting consumer and business products, meeting contact-center goals, and complying with SAFE Act requirements. The role requires a high school diploma, 1–2 years of retail experience, contact center experience is a plus, knowledge of contact center technologies and data analysis, strong communication and interpersonal skills, and fluent English.
