Description
The Member Services Representative serves as the YMCA’s front-desk face, handling member check-in, inquiries, records, program registrations, membership sales, retention, and general office duties. The role supports membership engagement, sales and retention goals, community events, and a safe office environment, while requiring customer service, sales, computer, communication, and flexible-hour skills. A high school degree or equivalent, at least one year of customer service or sales experience, and CPR/First Aid and AED certification within 90 days of employment are required.
