Description
The Member Services Representative serves as the YMCA’s front-desk face, handling member check-in, inquiries, records, facility information, program registrations, membership sales, and retention activities. The role supports membership operations, promotes engagement, maintains a professional office environment, and may visit outdoor program events. It requires a high school degree or equivalent, at least one year of customer service or sales experience, strong interpersonal and computer skills, flexible availability, and CPR/First Aid and AED certification within 90 days of employment.
