Description
The Member Services Representative reports to the Associate Member Services Director and operates, maintains, and improves Welcome Center services and systems. The role greets and checks in members and guests, provides customer service, answers membership and program questions, processes registrations and payments, handles member issues and emergencies, documents incidents, supports facility tours and event setup, and maintains the Welcome Center. The position requires a high school diploma, strong communication and customer-service skills, computer experience, and CPR/AED or first-aid certification, with on-site training available.
