Description
An Agora Company is hiring a full-time Customer Service Representative for its growing Member Services team in Baltimore. The hybrid role involves handling inbound and outbound member calls, explaining subscriptions and account options, resolving questions and escalations, documenting interactions, and collaborating with editorial, marketing, product, and other teams. Candidates should communicate well, enjoy problem-solving, be comfortable with phone conversations, and ideally have 1 to 2 years of customer-facing experience. The position offers medical, dental, and vision insurance, a 401(k) with employer matching, vacation and paid holidays, casual dress, flexible work, performance-based incentives, and professional growth opportunities.
