Description
PrideHealth is hiring a hybrid Customer Service Representative to support a client’s medical facility in Pearland, Texas. The role handles high-volume inbound member calls and assists with benefits, eligibility, claims, providers, pharmacy services, appeals, grievances, and general plan questions. Responsibilities include researching and resolving concerns, using de-escalation and problem-solving skills, documenting interactions, maintaining HIPAA/PHI compliance, and navigating multiple systems. The assignment is a 6+ month contract with possible conversion or extension, requires flexible availability including possible weekend coverage, and pays $13.50 per hour on W2. Applicants need at least five years of healthcare experience, strong communication and technical skills, and the ability to work independently in a remote environment after training.
