Description
The Member Solutions Manager assists the department charge by managing delinquent accounts, collecting payments, recovering and disposing of collateral, and monitoring direct reports for quality and regulatory compliance. The role also handles bankruptcy, legal, repossession, and foreclosure accounts; maintains relationships with attorneys, realtors, repossession companies, and vendors; provides financial counseling; develops training; and ensures compliance with Credit Union policies and the Bank Secrecy Act. The position requires two to five years of similar or related experience, a two-year college degree or specialized business or trade school course, and strong interpersonal and communication skills.
