Description
Midtown is hiring a bilingual French/English Member Support Representative for a hybrid corporate role supporting members across its U.S. and Canadian athletic club portfolio. The position handles member inquiries through phone, email, tickets, and other channels; resolves questions about memberships, billing, reservations, programs, and club services; documents interactions; collaborates with club and corporate teams; manages escalations; and identifies service and workflow improvements. Customer service, hospitality, contact center, or related service experience is desired, along with strong bilingual communication, organization, problem-solving, empathy, and the ability to navigate multiple systems.
