Description
Landing is hiring an on-site Member Support Team Lead in Mexico City to handle escalations, support agents, manage member interactions, coach and mentor team members, delegate tickets, and oversee special projects. The role requires fluent English, at least one year of BPO or call-center supervisory experience, strong organizational and product knowledge, and availability between 6:00 AM and 10:00 PM, five days per week. Compensation is $22,000-$25,000 MXN gross per month plus a performance-based bonus, with medical, dental, and vision coverage.
