Description
The Membership Concierge II serves as the first point of contact for resort members and guests, handling account maintenance, service delivery, programming information, inbound and outbound communication, new membership sales, member retention, and service recovery. The role requires a high school education or equivalent, 1–2 years of customer service or sales experience, strong communication and service-recovery skills, and completion of a Retention Specialist Certification within 60 days of hire.
