Description
The Membership Services Lead supports the YMCA of Montclair’s membership department under the Membership Director, leading the member service team and managing daily membership operations. The role handles member inquiries, account maintenance, membership transactions, billing, member records, communications, campaigns, and community outreach, while also supporting abuse-risk procedures and facility access controls. It requires leadership and sales/customer-service experience, computer proficiency, CPR/AED and First Aid certification, and a non-traditional schedule including early mornings, closing, and weekends. The position offers medical, vision, and dental insurance, paid time off, retirement contributions, program discounts, and a $20–$22 hourly pay rate.
