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Merchant Helpdesk- Associate (Technical) - Noida at Paytm

Department: Operations & Support

Setup
On-site
Location
Noida, Uttar Pradesh
Type
Full-time
Level
entry
Posted

Description

The SPOC will support online and enterprise merchants by troubleshooting production issues, responding to tickets within defined SLAs, coordinating with clients and engineering teams, monitoring systems, and resolving payment-flow, API, SDK, and transaction-failure issues. The role requires relevant applications and production support experience, knowledge of APIs, SQL, Linux, and an object-oriented language, along with the ability to work in a 24/7 environment.

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