Description
Paytm is hiring a Merchant Helpdesk Executive to handle high-priority merchant escalations, resolve complaints through channels such as RBI, nodal officers, social media, and senior management, coordinate with internal stakeholders, prepare root-cause analysis reports, meet turnaround and quality benchmarks, and maintain customer satisfaction. The role requires 2–3 years of customer support, helpdesk, or escalations experience, a bachelor's degree, and flexibility to work in rotational shifts.
