Description
Skio is hiring a Merchant Success Associate to manage the onboarding, activation, and ongoing success of its Growth-tier merchants. The role focuses on designing and operating scaled onboarding and audit programs, automated email and in-app messaging, educational content, merchant health monitoring, proactive churn mitigation, and self-service resources. Candidates should have 1–8 years of experience in customer success, onboarding, sales development, or tech support, ideally within subscription or Shopify, along with strong communication, organization, automation, and process-building skills. The position is remote-first.
