Description
ShipBob is hiring a Merchant Success Manager in a hybrid Sydney role to understand merchants’ strategic needs, develop action plans, drive adoption of ShipBob features, manage merchant health and risk, collaborate with customer support and product teams, and improve retention, advocacy, and upsell opportunities. The role requires at least three years of sales and merchant-services experience in the technology industry, quota-attainment aptitude, strong communication and cross-functional collaboration skills, and PowerPoint and Excel proficiency.
