Merchant Support Manager at ClarityPay

Department: Operations

Setup: On-site
Location: Bengaluru, Karnataka
Level: lead/mgmt
Posted: Jul 1, 2026

Description

ClarityPay is hiring a Merchant Support Manager to lead and coach a team of merchant support specialists handling escalated disputes and transaction-related concerns. The role owns team performance, quality, SLAs, scheduling, case reviews, compliance, documentation, stakeholder management, and continuous improvement, while also personally resolving complex escalations. It requires 3–4 years of relevant merchant or customer support, payments, dispute, or financial-services operations experience, including 1–2+ years leading or coaching a team, and is based in ClarityPay’s Bangalore office supporting U.S. East Coast business hours.

Required Skills

Team leadership
Dispute resolution
KPI management
Regulatory compliance
Microsoft Office
CRM systems

Additional Information

Minimum Education: High school diploma or G.E.D.
Required Previous Experiences: 3–4 years of experience in merchant or customer support, payments, dispute or chargeback handling, or financial-services operations
1–2+ years leading or coaching a team, formally or as a senior or lead
Preferred Qualifications: Experience in payments, BNPL, fintech, banking, or BPO/financial-services environments
Bachelor’s degree in business, finance, or a related field
Bilingual English and Spanish support
Prior team-lead experience in payments, BNPL, or servicing/collections
Familiarity with workforce management, scheduling, and reporting tools