Merchant Support Specialist at ClarityPay

ClarityPay is hiring an experienced Merchant Support Specialist to resolve complex and escalated merchant and customer disputes across its payment and BNPL channels. The role investigates transaction concerns, coordinates with merchants, customers, and internal risk, compliance, and servicing teams, documents cases, negotiates fair outcomes, and identifies dispute trends to improve processes. It requires 2–3 years of relevant support or dispute-handling experience, knowledge of payments and regulatory compliance, strong communication, and a high school diploma or G.E.D.; a bachelor’s degree in business, finance, or a related field is preferred. The position is based in ClarityPay’s Bangalore, India office and supports U.S. East Coast business hours.