Description
Hive is hiring a Merchant Care Associate On the Ground to work on-site in Casei Gerola, Italy, serving as the first point of contact for merchants' fulfillment-center issues. The role resolves inventory, packaging, returns, and other operational problems; manages Zendesk tickets; partners with logistics and operations teams; improves processes; and represents merchants in cross-functional discussions. The position requires 1–3 years of relevant experience, fluent English, and Italian at C2 or native level, with compensation of €36,830–€46,835 total cash.
