Description
Xendit is hiring a senior technical leadership role focused on complex merchant escalations, incident management, troubleshooting, root-cause analysis, and operational improvement. The role leads cross-functional resolution with Engineering, Product, and Operations; establishes scalable troubleshooting and escalation standards; coaches and develops L2 support capability; and drives automation, tooling, documentation, and data-backed process improvements. Candidates need at least five years of experience in technical support, product support, software engineering, solutions engineering, or a related domain, along with proven people leadership and strong troubleshooting and stakeholder-management skills.
