Summary from listing
The role oversees technical support for company customers, including field engineers, technicians, and support specialists who diagnose, troubleshoot, and repair complex electro/mechanical equipment, computer systems, software applications, and networking systems. The position supervises engineers handling difficult problems, coordinates with design engineering and software development, ensures engineers are current with upgrades and releases, and may participate in customer installation and training programs. The role also selects, develops, and evaluates personnel. A bachelor's degree or equivalent and 4-6 years of supervisory experience are required.
