Description
The Customer Support Supervisor oversees technical support for company customers, including field engineers, technicians, and support specialists who diagnose, troubleshoot, and repair complex electro/mechanical equipment, computer systems, software applications, and networking systems. The role supervises engineers handling non-standard failures, coordinates with design engineering and software development on reliability and maintenance issues, ensures engineers are current with upgrades and releases, and may participate in customer installation and training programs. The position also selects, develops, and evaluates personnel and requires a bachelor's degree or equivalent with 4-6 years of supervisory experience.
