Description
The Manager, IT Support leads global IT support operations across onsite, deskside, remote, chat, phone, and tech bar functions, including AV conference rooms, incident and request management, escalation handling, SLA and KPI reporting, and service improvements. The role manages a team of support analysts and technicians, serves as a ServiceNow subject matter expert, supports Windows and Mac endpoint management through Intune, Tanium, and Jamf, and partners with global IT operations, infrastructure, security, and application teams. A bachelor’s degree in a relevant field or equivalent experience and at least 8 years of IT support or IT operations experience, including leadership, are required.
